Whether you call it feedback or a survey we make it easy for people to tell you what they think
Murakoze Device helps you get feedback at the “Push of a Button”
There is constant change in client requirements and expectations, and therefore client feedback is essential for customer centered companies. It measures customer satisfaction in real time, monitoring personnel and branch performance and demonstrates dedication to service improvement.
The Murakoze device, installed at each serving desk facing the client or anywhere where the client is able to give his/her feedback. At the end of the transaction/interaction the device offers the possibility for the served client to give feedback simply pressing buttons, providing a rating to the service provided.
The Murakoze device is able to act as a branch customer feedback unit: the customers would stop by at this unit and enter the rating (bad, good, excellent) on the service provided.
This solution is budget – friendly, and it will give the client a precise, direct assessment and general feedback about each customer’s centered department as a well the company as a whole.
Survey solutions for customers and staff
The Murakoze Devices offer the ultimate feedback solution, they are:
- Simple to use
- Universally understood
- Easy to install
- Real-time results on Web Portal
- Analytics and Graphics Report on Web Portal
- And other various features
Customer and Staff happiness is important!
Murakoze feedback devices help you monitor the satisfaction of your clients, patients, visitors and learners by using ratings which results are uploaded in real-time to your safe dashboard. Your dashboard is accessible 24/7 online, which enable you to monitor result and live alerts can be enabled to notify you of issues as they occur, directly to your mail inbox.
Know when your customers are happy
Feedback devices are an ideal way for your customers to tell you if they are happy with the touch of a button – Green smiley face for happy, red for not happy and a range in between to provide a scale of satisfaction. Every touch of the button is fed in to the Murakoze customer experience platform: murakoze.rw where data is presented in a secure interactive dashboard – giving you all your happiness information at your fingertips with Nice Graphics easy to interpret – 24/7.
Rating surveys at the touch of a button …
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