We are pleased to announce the opening the opening of WiredIn Academy! Come and register for free trial.
Checkout this guide, from Destinations by German Outsourcing Association, for the potential of Rwanda as your ITES-BPO and Outsourcing destination.
In our constant quest to improve our technical skills and processes, WiredIn has recently entered into a partnership with The International Software Quality Institute (iSQI) Group. For the past 15 years, iSQI has played a significant role in certifying the know-how of IT professionals in over 100 countries, with over 30,000 certifications per year, iSQI paves the way for successful career development.
As we continue to position ourselves as a qualitative and dependable destination to our partners and clients around the world, our digital transformation demands IT skills, as well as dynamic and agile processes. Internationally recognized certifications are essential for our footprint in the global job market.
Additionally, WiredIn will work with iSQI as a local partner in the “DeveloPPP Rwanda Project”, whose purpose is to directly engage with Rwanda IT enthusiasts and set the stage for future engagement in the country.
To learn more about this project, please register to the upcoming e-Seminar on “Certifying Rwanda”, which will take place on October 20, 2020, from 3:00 pm – 04:20 pm CAT / GMT+2. Follow this link for registration: https://bit.ly/36mQlxv .
For more information on the DeveloPPP Rwanda Project, please visit: www.beamingknowledge.com .
A Talk on “Ethical Hacking”
As we thrive to improve our teams’ programming skills in order to better serve our clients, we have started inviting technology leaders in our community and those visiting Rwanda, to come and lecture on topics that are, of critical expediency, today. It was in this regard that last Friday, the WiredIn teams were fortunate enough to host Mr. Howdy Price, a software engineer, tech entrepreneur, and the co-founder of Cardinal Peak, a 100+ person software engineering company based in Colorado U.S.A, that designs and builds products in the audio/video and IoT markets. Mr. Price holds a B.S. in Mathematics and Professional Writing from Carnegie Mellon University and is currently a visiting instructor at CMU-Africa, in Kigali, Rwanda. Mr. Price’s lecture was on “Hashing and Message Authentication”, and the lecture revolved around the need for software engineers to put thinking about security at the forefront of their planning and designs.
At WiredIn, this topic occupies a very important place as this is a key requirement that often comes up with many of our clients, who are not looking at only a working application and robust application, but one that will give them the confidence that their customers’ data and access are secured following security and privacy best practices. So staying current on this kind of topic is very important to us.
The lecture was referred to as “Ethical Hacking”, understanding how hackers have managed to take over whole systems and customers login credentials by taking advantage of known theoretical weaknesses in some of the widely used Hashing Functions. For instance realizing that the SHA-1 function has had known weaknesses since 1998, and that by 2017 this Hashing function had already been broken, would make our engineers think twice before using it again in securing some of our clients’ most critical software applications.
As the first of many, we are planning a once-a-month lecture, on leading technology topics of the day.
Murakoze project just released a new version of the device, made in Rwanda. The previous version released in 2018, has been a kickstart for the project and paved the way for the new version with new features and new design. The new model includes a new design of the device, a smartphone app that can also be used to rate services, new look and design for the website and customer’s analysed reports’ dashboard.
1. Device Updates
The Murakoze device now has a compact design thanks to the precision in the placement of every component to optimize the available space inside the enclosure.
The device now features a battery and can still work if a blackout occurs.
The device has a notification light bar that illuminates in a color that corresponds to the color of the pressed button. This confirms to the customer that her/his rating has been received successfully.
2. Smartphone App (New)
Murakoze Mob App can let a user rate a subscribed institution service, this will let the institution know how their service is good to a user.
- Locate nearby murakoze subscribers
This feature lets a user see on the home screen which institution’s services are nearby his/her location.
3. Customer’s dashboard Updates
- Improved Customer Reports
- Filtering feature to get reports in details
- Graphical representation of weekly, monthly and Yearly.
- The number of people participated hourly, weekly and monthly in rating categories of Excellent, Good and Bad.
- It will be better to show this info as a notification after a user is logged in or send a notification email.
- Real-time notification on consecutive bad feedbacks
- Key performance indicator reports that include Net Promoter and Customer Satisfaction Scores
4. Murakoze Website Updates
A new look and design with more information about murakoze to be found on https://murakoze.rw, visitors are able to order the device online. Feel free to Visit it!
Whether you call it feedback or a survey we make it easy for people to tell you what they think
Murakoze Device helps you get feedback at the “Push of a Button”
There is constant change in client requirements and expectations, and therefore client feedback is essential for customer centered companies. It measures customer satisfaction in real time, monitoring personnel and branch performance and demonstrates dedication to service improvement.
The Murakoze device, installed at each serving desk facing the client or anywhere where the client is able to give his/her feedback. At the end of the transaction/interaction the device offers the possibility for the served client to give feedback simply pressing buttons, providing a rating to the service provided.
The Murakoze device is able to act as a branch customer feedback unit: the customers would stop by at this unit and enter the rating (bad, good, excellent) on the service provided.
This solution is budget – friendly, and it will give the client a precise, direct assessment and general feedback about each customer’s centered department as a well the company as a whole.
Survey solutions for customers and staff
The Murakoze Devices offer the ultimate feedback solution, they are:
- Simple to use
- Universally understood
- Easy to install
- Real-time results on Web Portal
- Analytics and Graphics Report on Web Portal
- And other various features
Customer and Staff happiness is important!
Murakoze feedback devices help you monitor the satisfaction of your clients, patients, visitors and learners by using ratings which results are uploaded in real-time to your safe dashboard. Your dashboard is accessible 24/7 online, which enable you to monitor result and live alerts can be enabled to notify you of issues as they occur, directly to your mail inbox.
Know when your customers are happy
Feedback devices are an ideal way for your customers to tell you if they are happy with the touch of a button – Green smiley face for happy, red for not happy and a range in between to provide a scale of satisfaction. Every touch of the button is fed in to the Murakoze customer experience platform: murakoze.rw where data is presented in a secure interactive dashboard – giving you all your happiness information at your fingertips with Nice Graphics easy to interpret – 24/7.
Rating surveys at the touch of a button …
Get a quote…
Make an Order…
In Spring 2017, WiredIn worked on mobile app development for the D2Rwanda Study (which stands for Digital Diabetes Study in Rwanda) project developed and conducted by Aarhus University (AU) and the University of Luxembourg (UL) under the auspices of the University of Rwanda and Rwanda Biomedical Centre. The project aims to determine the efficiency of HBCPs programme and mobile health application in responding to solve the problem of mismatch of doctors and nurses to diabetes patients in Rwanda (Ref: LINK).
WiredIn was involved in the development of the mobile app call Nyitaho and development of a web-based system that enables nurses and HBCPs (Home-Based Care Practitioner) to study, to arrange appointments, to insert clinical and laboratory results and also update current medications.
We received positive comments on our work as follow:
“A local software company was contracted for the development of the project (WiredIn Ltd), aiming at taking advantage of their knowledge of the Rwandan context, its challenges, and opportunities. Right from the beginning, the team of the company has demonstrated an exceptional level of professionalism and know-how and has managed to provide essential input and guidance. Based on the agile methodology, the development work was divided into small pieces; for each iteration, there were phases of planning, design, coding ad n testing. Bi-weekly meetings took place with the two PhD students, aiming at demonstrating the working product of the iterations, and provide feedback. Following this workflow, the development team was able to adapt to changes and requests rapidly.”
(Charilaos Lygidakis, PhD student at University of Luxembourg (UL), Jean Paul Uwuzuhiwe, PhD student at Aarhus University (AU), in Denmark)
To Mr. Charilaos Lygidakis, Mr. Jean Paul Uwizihiwe and Associate Professor Per Kallestrup, it was our pleasure working with you and wish the success of your entire research.
As a company that believes and is putting efforts in human resource development and skill development of the youth, we are pleased to have played a part in this innovative and solution providing project. Our doors are open for similar collaboration with institutions.
Please feel free to contact us for inquiries on collaboration.
You can read and read the full report from following link: LINK (You will be redirected to an external page)
‘Innovating Mobility Ideathon’ organized by Toyota Mobility Foundation and Impact Hub Kigali took place from Aug. 29th to Sept. 3rd, 2018, in Kigali. The event called for novel and innovative ideas and solutions to enable efficient transportation of goods and people. This event joined 15 teams that competed for 5 available spots in the final pitching event. The ultimate winner is to win $10,000 as first prize.
Team Ohereza from WiredIn Ltd. participated in this event to present an idea with the name of Ohereza. Ohereza is a courier delivery platform. It is an online marketplace connection using web-based technology that will connect transporters, businesses, and courier senders. Ohereza’s software permits courier senders to post the goods to be delivered. Once such posts are made, Ohereza software notifies registered transporters that a delivery opportunity is available and the Ohereza software facilitates completion of the delivery.
Ohereza was developed by a WiredIn Ltd.’s employee while they were on an internship program in Japan under ABE Initiative Scholarship at Rexvirt Communication Ltd., WiredIn Ltd.’s group company in Japan.
Ohereza guaranteed its one spot out of the available 5 in the final pitch which took place on Oct. 16th,, 2018. The final results are still yet to be announced but until then our Ohereza team remains hopeful to take home the first prize.
Please kindly wish good luck to our team, Team Ohereza!
(Impact Hub Kigali shares more picture of the event on their Twitter page [LINK] and you can also get more information on the competition.)
We provides an instance of Mastodon for individual social community in Rwanda. Everyone can get new account of this instance and use it by free.
We’ve renewed our web site.